Customer Service Specialist Job at LHH, Sparta, NJ

dGV5eXY4Wmxza2xWMEhMeWpUaWdEZW51NUE9PQ==
  • LHH
  • Sparta, NJ

Job Description

Job Title: Customer Service Representative

Location: On-site in Sparta, NJ

Pay Rate: Up to $30 per hour

Job Description:

We are seeking a dedicated and detail-oriented Customer Service Representative to join our client’s team in Sparta, NJ. The ideal candidate will provide accurate product information, pricing, quotes, modifications, product availability and delivery dates. Responsibilities include processing orders, quotes, returns, and exchanges accurately and efficiently. The candidate will respond promptly to customer inquiries via phone, email, and chat, demonstrating professionalism and empathy.

Key Responsibilities:

  • Provide accurate product information, pricing, quotes, modifications, product availability and delivery dates.
  • Process orders, quotes, returns, and exchanges accurately and efficiently.
  • Respond promptly to customer inquiries via phone, email, and chat with professionalism and empathy.
  • Resolve customer complaints and concerns in a timely and courteous manner, striving to exceed customer expectations.
  • Coordinate with purchasing and production departments to track order status.
  • Run open order reports daily and communicate with customers and sales representatives about potential delays or issues.
  • Maintain customer database and update records with sales interactions and transactions in the ERP system.
  • Partner with departments to address customer/order issues, including customer credit holds.
  • Ensure drawings are approved and signed before quoting.
  • Review BoMs (Bill of Materials) in the ERP system for production feasibility.
  • Maintain margin accuracy by collaborating with the sales team for approvals.
  • Provide pre- and post-sales support and identify upselling opportunities.
  • Prepare sales reports, presentations, and documentation as needed.
  • Stay informed about product features and participate in product training sessions.
  • Share customer feedback with relevant departments for continuous improvement.
  • Participate in periodic physical inventory processes.
  • Perform other tasks as assigned.

Qualifications:

  • High School diploma or equivalent; bachelor’s degree preferred.
  • 5+ years of related customer service experience in a manufacturing environment.
  • Experience using ERP (Syteline preferred).
  • Aptitude for working with technical data associated with product lines.
  • Proven analytical and critical thinking skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong multitasking, prioritization, and time management skills.
  • Proficiency in Microsoft Office.
  • Excellent math and accounting skills.
  • High level of accuracy in data entry and order processing.
  • Strong interpersonal skills with a customer-centric attitude.
  • Excellent verbal and written communication skills.

How to Apply:

If you meet the above qualifications and are excited about this opportunity, please submit your resume via email to: christine.kiernan@lhh.com

Job Tags

Hourly pay,

Similar Jobs

Astiva Health, Inc

Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese) Job at Astiva Health, Inc

 ...Job Title: Member Service Representative (Bilingual - Vietnamese and Spanish) Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience. About Us: Astiva Health, Inc., located in Orange, CA is a premier healthcare... 

Guthrie

Care Companion II - Nursing Unit PRN - Per Diem Job at Guthrie

 ...of the patient care team to deliver care to patients in age groups including children, adolescents, adults, and geriatrics based on unit population. Education, License & Cert: High School Diploma or Equivalent Experience: Advanced Certification or training (i.e... 

Boston Medical Center

Newborn Nursery Nurse Practitioner Job at Boston Medical Center

 ...us achieve our Vision 2030 our long-term goal to make Boston the healthiest urban population in the world. Nurse Practitioner: Newborn Nursery Nurse Practitioner The Boston Medical Center Department of Pediatrics is seeking full-time Pediatric/Family Nurse... 

Hire Society

UES Private Driver Job at Hire Society

 ...activities, and errands, as well as occasional trips to their secondary residence in the Hamptons. This position follows a Monday through Friday schedule, starting at 7:30am and typically concluding around 5:30pm, with flexibility for later evenings and occasional weekends... 

Softworld, a Kelly Company

Workday Systems Analyst Administrator - Direct Hire Job at Softworld, a Kelly Company

 ...Workday Systems Analyst Administrator Brooklyn NY Full Time Direct Hire** We are seeking an experienced Workday Systems Analyst Administrator to support and enhance Workday HCM and Payroll for a healthcare organization based in Brooklyn NY. This role is ideal for Workday...