Customer Success Advocate Job at V-NET Consulting Corp., Hialeah, FL

dnV1K3VjRmtzMGxjMzNmeWl6U2pDT2pxNFE9PQ==
  • V-NET Consulting Corp.
  • Hialeah, FL

Job Description

About the Role:

At V-NET Consulting, our Customer Success Advocates are the strategic link between our clients and our technology team. This role is ideal for someone who understands the importance of both strong technical insight and exceptional client relationships. You will serve as a trusted advisor to your assigned accounts, helping them align their business goals with smart, scalable IT strategies.

As a CSA, you’ll work directly with business leaders, monitor the health of their environments, identify improvement opportunities, and ensure their IT infrastructure evolves in step with their organization’s needs. You’ll be just as comfortable leading strategic planning discussions as you are discussing IT concerns with technical teams.

What You’ll Be Doing:

  • Build and maintain deep, consultative relationships with decision-makers and key stakeholders at client organizations.
  • Understand the unique technology environment of each client and act as their internal advocate within V-NET.
  • Proactively assess client satisfaction and address areas of concern with timely and effective solutions.
  • Lead quarterly business reviews (QBRs) to present technology performance, risk analysis, and strategic recommendations.
  • Collaborate with internal engineering and support teams to align service delivery with client expectations.
  • Stay informed on emerging technologies and V-NET service offerings to recommend relevant enhancements or upgrades.
  • Guide clients through changes in their technology landscape, including infrastructure refreshes, migrations, or cybersecurity initiatives.
  • Act as a liaison between clients and V-NET project teams to ensure smooth planning and execution of initiatives.
  • Help identify opportunities for new services or projects and coordinate with the V-NET sales and technical teams as needed.
  • Maintain accurate documentation of client environments and strategic plans.
  • Provide escalation support by understanding both client needs and internal processes to resolve issues efficiently.

Who You Are:

  • A problem-solver with strong business acumen and technical awareness.
  • A communicator who can explain complex technology in a way that resonates with non-technical audiences.
  • A relationship-builder who understands the value of trust, consistency, and responsiveness.
  • An organized self-starter who can manage multiple client relationships and priorities simultaneously.

Qualifications:

  • Minimum 3 years of experience in IT consulting, account management, or a similar client-facing technical role.
  • Prior experience working within an MSP or IT services environment is a plus.
  • Excellent communication and presentation skills (written and verbal).
  • Ability to translate technical concepts into business value.
  • Bachelor’s degree in a technical or business field preferred.
  • Ability to travel to client sites.

Job Tags

Similar Jobs

Kaygen, Inc.

Content/Articles writer Job at Kaygen, Inc.

Job: Content Admin Location : Plano, TX- On-site Duration : 6 months Description: ~1-2 years of good technical writing skills/experience ~ Manual User-facing content (Customer facing)~ Journalism experience/background or story telling/research skills...

Yochana

Senior Network Architect Job at Yochana

 ...Cisco ACI, BGP, OSPF, SDWAN, MPLS Firewall: Palo Alto Networks, Cisco ASA Load balancers: F5 LTM/GTM, Anycast Cloud platforms: AWS, Azure, GCP Virtualization: SDN, NFV Demonstrated experience serving as a network architect in a large firm with emphasis on... 

EōS Fitness

Fitness Manager Job at EōS Fitness

 ...ES Fitness is seeking a highly motivated and sales driven leader to take on the role of Fitness Manager (Personal Training Sales and Team Management). This is a great position for someone who loves sales and is passionate helping our members achieve their health and... 

Freedom Window Cleaning

Window Cleaner Job at Freedom Window Cleaning

 ...34 to 40 Hours Per Week # Some part time available # The compensation will start at $16/hour based on work experience for the training phase. # After training -depending on performance, attitude and production - compensation can advance up to $22 per hour (W-2 Employee... 

Ultimate Staffing

Data Entry Clerk Job at Ultimate Staffing

 ...We are seeking a detail-oriented Data Entry Clerk to accurately input, update, and maintain information in our databases and systems. The ideal candidate will have strong typing skills, attention to detail, and the ability to work independently with minimal supervision...