Director of Operations Job at Inkinen Executive Search, Honolulu, HI

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  • Inkinen Executive Search
  • Honolulu, HI

Job Description

The Director of Operations is a results-driven leader with a strong focus on process improvement, proven experience leading teams, and a customer-first mindset that drives operational excellence.

Position Overview

A leading Hawaii-based organization in the healthcare and insurance space seeks a Director of Operations to oversee and optimize key operational departments. The role is responsible for driving efficiency and focusing on the overall customer experience.

Responsibilities

  • Lead and manage three departments, with a focus on team performance and operational efficiency.
  • Implement and oversee process improvement initiatives to enhance workflows and eliminate bottlenecks.
  • Collaborate across departments to align goals and improve service delivery.
  • Track and analyze metrics to ensure high levels of accuracy, timeliness, and service quality.

Skills

  • Strong leadership and team management abilities.
  • Expertise in process improvement (Six Sigma exposure preferred).
  • Excellent communication and problem-solving skills.
  • Customer-focused mindset with a commitment to service excellence.

Requirements

  • Bachelor’s degree in a relevant field; certification in process improvement (e.g., Six Sigma) is a plus.
  • 10+ years of supervisory experience leading operational teams.
  • Experience in healthcare, health insurance, or a related service-driven industry is a plus.
  • Demonstrated experience in optimizing operational processes and leading cross-functional initiatives.

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