Job Description

TITLE: Director of Operations

DEPARTMENT: Operations

REPORTS TO: Chief Executive Officer (CEO)

SALARY: $115,000 to $120,000

POSITION SUMMARY:

The Director of Operations plays a vital role in ensuring the efficient and effective operation of Miriam’s Kitchen’s infrastructure. This position oversees technology, facilities, corporate legal compliance, insurance and risk mitigation, internal communications, and directly supervises the Office Manager. The Director collaborates closely with People and Culture and Finance on cross-functional projects and organizational initiatives that align with strategic priorities. Additionally, the Director is expected to participate in Miriam's Kitchen's direct services to foster connections with guests and direct services staff.

This role requires a focus on operational excellence, systems thinking, and fostering an inclusive, collaborative workplace.

ESSENTIAL FUNCTIONS:

1. Operational Leadership

• Oversee and continuously improve day-to-day operational functions to ensure organizational efficiency and scalability.
• Develop and implement strategic plans for technology, facilities, compliance, risk management, and internal communications.
• Supervise the Office Manager to ensure smooth administrative operations.

2. Technology Oversight

• Direct the development, implementation, and maintenance of IT systems and infrastructure.
• Lead technology initiatives to enhance operational effectiveness, including support for a hybrid workforce.

3. Facilities Management

• Oversee maintenance, safety, and functionality of all facilities.
• Plan and execute facility improvement projects in alignment with organizational priorities.

4. Corporate Legal Compliance and Risk Mitigation

• Ensure compliance with applicable laws, regulations, and standards.
• Oversee risk mitigation efforts, including managing insurance policies, contracts, and compliance frameworks.

5. Internal Communications

• Develop strategies to ensure transparent and timely communication across the organization.
• Facilitate staff engagement and alignment through regular updates and accessible communication platforms.

6. Collaboration with People and Culture and Finance

• Partner with the People and Culture team to support workforce initiatives and hybrid work models.
• Work with the Finance team on budget planning for operationally relevant projects.

7. Engagement in Direct Services

• Occasionally participate in direct services programs to foster connections with Miriam’s Kitchen guests and direct services staff.
• Use these experiences to inform operational strategies and maintain alignment with the organization’s mission.

8. Leadership and Collaboration

• Serve as a strategic partner to the CEO and other senior leaders.
• Represent Miriam’s Kitchen in external stakeholder interactions.

NONESSENTIAL FUNCTIONS:

• Participate in special projects and organizational events as needed.
• Provide operational input into fundraising and advocacy initiatives.

COMPETENCIES:

Leadership

• Inspire and guide operational teams, ensuring alignment with organizational values.

Collaboration

• Foster cross-departmental cooperation and open communication.

Operational Expertise

• Apply knowledge of facilities, technology, and compliance to improve organizational efficiency.

Problem-Solving

• Identify challenges and implement effective solutions promptly.

QUALIFICATIONS:

Education & Experience:

• A bachelor's degree and 5 to 7 years of professional experience in a similar role; or a combination of education, training, and professional experience that demonstrates the ability to succeed in the role.
• Experience in operational leadership, including oversight of technology, facilities, and compliance.

Skills and Abilities:

• Strong organizational, decision-making, and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Knowledge of nonprofit regulatory requirements is preferred but not required.

Preferred Experience:

• Experience in nonprofit operations or facilities management is a plus.
• Familiarity with hybrid workforce environments is advantageous.

PHYSICAL/MENTAL DEMANDS:

Physical Demands:

• Regularly required to sit; frequently required to talk or hear; occasionally required to reach with hands and arms, walk, stoop, kneel, or crouch. Must be able to lift objects up to 25 pounds.

Mental Demands:

• Ability to communicate effectively in English, both written and spoken.

TRAVEL DEMANDS:

Occasional local travel between Miriam's Kitchen and partner sites. Where the need arises for business travel, appropriate compensation will be provided.

ADDITIONAL INFORMATION:

Hybrid work schedule (a blend of remote and onsite work). Occasional after-hours project work and attendance at community events are required.

MIRIAM'S KITCHEN IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY AND INCLUSION.

HOW TO APPLY

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