Job Description

Are you ready to step into a dynamic leadership role in transportation? As a Dispatch Manager at Newrest, a global leader in In-flight catering, you'll play a crucial role in overseeing our drivers' efficient flight catering. This complex management position relies heavily on delegation through other Dispatchers and providing oversight and direction for the department. Your ability to handle logistics and motivate the team will be instrumental in maintaining high energy levels and ensuring exceptional service. Join our team and contribute to our commitment to excellence in transportation services.

Benefits offered

• Free lunch every day
• Paid medical, dental, and vision insurance for you and your family
• Health Savings Accounts
• Life insurance paid by the company
• Additional life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) with company match
• Employee Assistance Program
• Transportation assistance
• Paid Time Off
• Sick Leave Award
• Holiday pay
• Recognition and incentive programs

Career progression

At Newrest, we're not just offering a job-we're offering a career. We believe in promoting from within, and we're committed to helping you grow and succeed. As a Dispatch Manager, your career path could lead to roles such as Transportation Manager and Operations Manager. We're here to support you every step of the way, and we're excited to see where your career with us will take you.

Required Responsibilities

Supervisory and Management

• Supervise and manage the work of all the employees in the department.
• Motivate and inspire team members to perform above expectations through proper recognition methods and programs.
• Ensure all policies and procedures are followed per Newrest and client’s requirements.
• Communicate effectively with all crew members and team members.
• Hold team members accountable for all expectations.
• Other job duties may be assigned based on operational need

Operations/Logistics

• Ensure compliance with all government regulatory agencies' standards (for example, the Food and Drug Administration (FDA), the United States Department of Agriculture (USDA), the Occupational Safety and Health Administration (OSHA), the Environmental Protection Administration (EPA), the Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.).
• Investigate and complete incidents/accidents documentation.
• Observe service operations, ensure all ramp safety, AOA safety, security rules, and regulations are followed, and report violations.
• Provide solutions to problems during transportation, unloading, offloading, or any other process.
• Other job duties may be assigned based on operational need

Quality and Safety

• Ensure that all processes conform to the customer and Newrest specifications.
• Enforce safety processes and legal requirements for transportation and other processes.
• Other job duties may be assigned based on operational need

Administrative Task

• Interview and determine the individuals to join your department.
• Approve time off requests and other leaves of absence.
• Mentor and coach team members and provide corrective actions as required.
• Regular and timely attendance is expected for the position.
• Other job duties may be assigned based on operational need

Education/Experience Requirements

• Bachelor’s in operations, Logistics, Business Management, or related field preferred but not required.
• A minimum of 3-5 years’ experience managing employees in an inflight catering or airport hub environment, manufacturing, logistics, the food industry, or a similar industry.
• Strong leadership experience with experience in turnaround environments
• Strong communication skills, including communicating with non-exempt employees at upper management levels.
• Ability to effectively handle conflict and de-escalate emotionally charged situations.
• Good understanding of OSHA, HR, and other employment laws
• Good knowledge of investigation procedures and root cause analysis
• Understanding of lean manufacturing principles and operational processes
• Strategic thinker with creative and excellent problem-solving and decision-making skills
• Resilient self-starter who can act independently and learn quickly within a rapidly evolving environment.
• Strong ability with Excel, Word, and PowerPoint
• Excellent organizational and motivational skills
• Strong analytical skills for the interpretation of data to effectively manage risk.
• Ability to effectively collaborate with site operations, functional leaders, external clients, and vendors.

Physical Environment

The physical demands described here represent those that an employee must meet to perform the essential responsibilities of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these responsibilities.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is frequently required to use their hands to handle or feel. The employee also often lifts, pushes, and moves up to 50 pounds. The employee regularly works outdoors, and the environment's temperature may fluctuate drastically from very cold to hot temperatures. The noise level may range from moderate to very loud. The employee will also walk on high heights and uneven surfaces above ground near vehicles.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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