Job Description

Company Description

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution.

We are looking to hire a proactive  Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience.

Title: Entry-Level Help Desk Associate

Location: 75% remote 25% Pleasanton California

Employment Type: Part-time/ Independent Contractor to start with the potential to be full time.

Primary Responsibilities

Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
Diagnose and troubleshoot hardware, software, and network issues.
Document and log all support interactions in the ticketing system.
Assist in setting up and maintaining workstations, laptops, and other equipment.
Stay updated on company systems, policies and procedures.

Position Requirements

Bachelor’s degree in computer science, IT, or related field is desired but not required
Strong knowledge of IT security principles and best practices
Excellent verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to troubleshoot common technical problems.
Self-learner and ability to work in an agile and cross-functional environment
Strong interpersonal skills with the ability to positively work with others.
Eagerness to learn and adapt to new technologies

How to Apply:

*Upload updated Resume

* Fill out our Screening Questionnaire Form through the link below:

PLEASE NOTE : Failure to complete the screening questionnaire will not be considered.

Job Tags

Full time, Part time, For contractors, Remote work,

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Entry Level Help Desk Associate Job at Kano Consultants Inc., Pleasanton, CA

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