Help Desk Analyst Job at Gotham Technology Group, Chicago, IL

dGVLK3Y4ZHFzMHRYMVhiMWdqS25CdXZvNlE9PQ==
  • Gotham Technology Group
  • Chicago, IL

Job Description

Our client is seeking a motivated Junior Help Desk/Desktop Support Technician to provide hands-on technical support across our offices and remote sites. This role is ideal for someone early in their IT career who enjoys solving problems, working directly with end users, and is comfortable traveling to different company locations as needed.

Key Responsibilities

  • Provide Level 1–2 support for desktops, laptops, mobile devices, printers, and peripheral hardware.
  • Troubleshoot issues with Windows 10/11, macOS (optional), Office 365, and common business applications.
  • Install, configure, and maintain end-user devices (Lenovo/HP/Dell).
  • Support remote connectivity (VPN, MFA, Wi-Fi) and basic network troubleshooting.
  • Handle new hire onboarding tasks including workstation setup, account creation, and equipment deployment.
  • Assist with site visits for hardware rollouts, workstation moves, office setups, and equipment refresh projects.
  • Maintain documentation, tickets, and updates in the service management system (ServiceNow/Jira/etc.).
  • Provide hands-on support for video conferencing platforms (Zoom, Teams, Webex).
  • Ensure compliance with IT policies and support security best practices.
  • Participate in on-call or after-hours work during critical events or travel assignments.

Travel Requirements

  • Must be willing and able to travel 20% of the time.
  • Travel includes scheduled site visits, office buildouts, hardware refreshes, and urgent support needs.
  • Company provides travel accommodations, mileage reimbursement, and required equipment.

Qualifications

  • 1–2 years of IT support, desktop support, or help desk experience (or equivalent internships/education).
  • Basic understanding of Windows troubleshooting, hardware components, and networking fundamentals.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to work independently while traveling and representing the IT team onsite.
  • Valid driver’s license required.

Nice-to-Have Skills

  • Experience with imaging tools (SCCM, Intune, Autopilot).
  • Familiarity with Active Directory (password resets, group membership).
  • Experience supporting conference room A/V equipment.
  • Certifications such as CompTIA A+, Network+, or similar.

Job Tags

Internship, Work at office, Remote work,

Similar Jobs

CyberCoders

Fire Sprinkler Designer - Relocation available! Job at CyberCoders

Fire Sprinkler Designer - Stafford, TX Full time, in office position. Please send resume to ****@*****.***. Position Overview We are seeking a highly skilled Fire Sprinkler Designer to join our team. The primary objective of this role is to design...

Roth Staffing

Technical Recruiter Job at Roth Staffing

 ...training support By joining Ledgent Technology, you connect with a company culture based on values, fun, community giving, volunteering, celebrating belonging and purpose, and making a positive impact in peoples lives. You also benefit from an unlimited earning potential... 

speechify

Senior Software Engineer, AI Model serving - Katowice, Poland Job at speechify

 ...applications on Kubernetes. Preferred: Experience deploying NLP or TTS models to production. What We Offer A dynamic environment where...  ...audio a rapidly evolving tech domain. Think youre a good fit for this job? Tell us more about yourself and why you're... 

Insight Global

Help Desk Administrator Job at Insight Global

 ...communication skills ~ CGIS Clearance Job Description A company local to Anchorage, AK is hiring for a Tier 1 Help Desk. You will be the first point of contact for technical support, helping users via phone, email, or in person. You will troubleshoot... 

Planet Group

Clinical Research Assistant 1 Job at Planet Group

 ...Summary A typical Research Assistant performs a variety of administrative tasks in support of clinical trials and assists in the performance of clinical procedures to collect data on patients enrolled and/or seeking enrollment in clinical studies. Responsibilities...