Job Description

Job Title : Help Desk / Customer Coordinator


Job Location: Westbury NY 11590



Onsite Requirements:

• Strong customer support including help desk
• Excellent communication written and spoken
• Hardware troubleshooting experience

Job Description:

REQUIRED SKILLS & RESPONSIBILITIES :

Help Desk :

• Serve as the first point of contact for IT support via phone, email, and ticketing system for internal and external users.
• Perform common help desk duties including password resets for various systems, basic troubleshooting related to hardware, software, network connectivity, user accounts, and standard applications.
• Escalate issues to higher-level support or vendors as needed.
• Place orders for in-warranty computer hardware repairs.
• Bonus: possession of CompTIA A+ certification or familiarity with computer hardware components.

Customer Service ("Project Management Office"):

• Effectively communicate with vendors to convey what our customers are looking for and relay information and updates back to our customers.
• Balance working on multiple projects at once. This involves keeping in contact with vendors and customers and processing the necessary paperwork in a timely fashion.
• Must have the ability to get creative in finding solutions for our customers while understanding that providing what our customers need may not always be straight forward.
• Coordinate meetings, take notes, and follow up on action items.
• Help gather and organize project documentation and requirements.
• Possess a basic understanding of IT systems and deployments.
• Possess good written and verbal communication skills.
• Organized and highly motivated.
• Familiarity with procurement guidelines preferred.

ADDITIONAL / DESIRED SKILLS :

• CompTIA A+ certification or familiarity with computer hardware components would be a big bonus.
• The individual will be joining a team that works in staggered shifts. The hours for this current role are Monday to Friday, 8 AM to 4 PM.
• The majority of the work will be done from the individual's desk with the possibility of occasional on-site visits to customer locations.
• This role is well-suited for individuals in the earlier stages of their IT career who are eager to build both technical support and project management experience.
• Attendance and punctuality are absolutely vital for this position.

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

Job Tags

Similar Jobs