Job Description

Our Lancaster, PA Office is hiring for an insurance professional to lead our Commercial Lines Small Business Unit department. You would be responsible for all activities related to operations of the Commercial Lines (CL) department in conjunction with other team leaders. Depending on the structure of the department and agency, this role may also perform other duties such as those of an Account Executive or Marketing Manager. The Manager-CL position will continuously look to improve the client service experience and the workflows associated with delivering excellent customer service throughout the agency.

The Ideal Candidate

• You are a seasoned insurance leader who is the epitome of professionalism and customer service
• People management and client management are both strong skills in your toolkit
• You are analytical at heart with strong technical skills, and pride yourself on great accuracy in your work

If this sounds like you, we invite you to keep reading and apply!

What You'll Do:

• Directs and manages the Commercial Lines Department. Resolves issues. Promotes quality improvement and new capability initiatives.
• Develops and maintains a book of business by working closely with clients and insurance carriers, and delegates tasks to members of the account team.
• Assist with regional leadership activities. Assist with hiring, coaching, and developing employees.
• Develop strategies and programs to prepare team so that they have the skills and knowledge needed to support/ enhance performance.
• Works to solidify strong relationships with insurers, clients, and staff. Leverages specialists in other areas of the organization to deliver best-in-class solutions to clients
• Oversee internal audit process. Concentrate on adherence to procedures and workflows. Provide results to management and service staff.
• Identify and develop additional training opportunities as needed.
• Other duties as assigned.

What You'll Need:

• Advanced degree from college or technical school; a combination of education and experience will be considered for candidates without an advanced degree
• Property and Casualty License
• 10+ years of experience in commercial property and casualty insurance with 7+ years of experience of independently managing a book at an insurance agency
• Tech savvy; ability to navigate multiple systems including Agency Management Software; Intermediate skills in Microsoft Office products
• Professional designations preferred

What's In It For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists
• Pet benefits & discounts
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners

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