Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Stepan Company

Director, Corporate Communications Job at Stepan Company

 ...Job Description The Director of Corporate Communications is responsible for all internal and key external communications, including developing short-term and long-term communications strategies that support the company to achieve its strategic business objectives,... 

Senior Care Therapy

Psychiatric Nurse Practitioner Job at Senior Care Therapy

 ...Geriatric and Adult Psychiatry practice. We have numerous skilled nursing and assisted living facility clients where we provide...  ...workflow. All of our clinicians perform the exact same duties, so together we have refined our processes to be as efficient and... 

Elevate Talent Advisors LLC

Safety Coordinator Job at Elevate Talent Advisors LLC

 ...We are seeking a Safety Coordinator to support day-to-day safety operations across active construction project sites. This role plays a critical part in promoting a strong safety culture, ensuring regulatory compliance, and supporting field personnel through audits, training... 

TEL Staffing & HR

Marine Electrician Job at TEL Staffing & HR

TEL Staffing is now hiring MARINE ELECTRICIANS with 3+ years of experience to work atthe shipyards in the Pensacola Marina. JOB SUMMARY: The list of duties, tasks, and responsibilities stated below represents the work activities normally performed by most... 

AXA MED

Certified Registered Nurse Job at AXA MED

 ...Job description: Seeking a Registered Nurse to become a part of our team! You will focus on providing high-quality patient care as part of a healthcare team. All candidates are encouraged to have a profile on axamedical.com, but not required to apply . Key Responsibilities...