Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Hi-Tek Manufacturing, Inc.

Recruiter Job at Hi-Tek Manufacturing, Inc.

 ...Overview Reporting directly to the Human Resources Manager, the Recruiter plays a pivotal role in identifying, attracting, and securing...  ...pool aligned with Hi-Teks values and business goals. Working in close partnership with hiring managers, the Recruiter will gain... 

Thorndale Partners

Information Technology Project Manager Job at Thorndale Partners

 ...resources, ensuring they understand and embrace new processes and technologies. Maintain comprehensive project documentation, including...  ...Waterfall methodologies is a plus. Bachelor's degree in Information Technology, Computer Science, Communications, or a related... 

ArborBridge

SAT & ACT Tutor (Part-Time, Remote) Job at ArborBridge

 ...Online SAT/ACTTutor The test-taking process is often stressful, for both students and their parents. ArborBridge tutors are an elite...  ...of making steady progress leading up to a specific test date Writing lesson summaries after each meeting with a student, updating... 

Whim Hospitality

Resort Spa Dual Role Massage Therapist Aesthetician Job at Whim Hospitality

 ...About Folklore Spa At Folklore Spa, we believe in the transformative power of relaxation and wellness. Located in...  ...team. What Youll Be Doing As a Dual-Licensed Spa Therapist , youll provide both massage therapy and aesthetic treatments , creating a... 

InMode

Post-Sale Launch Event Specialist - Aesthetics Job at InMode

 ...Traveling Events Specialist. This person will be responsible for hosting events at medical aesthetic practices to promote and sell cash-pay aesthetic procedures such as body contouring and radio frequency micro-needling. The ideal candidate must possess excellent...