Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Basilica of the National Shrine of the Immaculate Conception

Security Guard Job at Basilica of the National Shrine of the Immaculate Conception

The Basilica of the National Shrine of the Immaculate Conception is accepting applications for part-time security personnel to ensure a safe and welcoming environment for its visitors and pilgrims. The position is responsible for monitoring assigned areas with vigilance... 

The H&K Group

Groundperson Job at The H&K Group

Pikes Creek Quarry, a division of H&K Group, Inc., is looking for a Groundperson to support plant production and maintenance. The ideal candidate is safety focused, action oriented, pays attention to detail, and excels at teamwork. A CDL license is not required...

Foresight Construction Group

Project Manager Job at Foresight Construction Group

 ...years of construction project management experience, including ground-up builds. ~ In-...  ...responsibility. Benefits ~100% employer-paid health, dental, and vision insurance ~...  ...program ~ Weekly pay cycle ~ Paid training, certifications, and career development... 

Infogain

Project Manager Job at Infogain

 ...Job Description: Role Summary We are seeking an experienced Senior Project Manager to lead offshore delivery for a greenfield, frontend-heavy digital Learning Management System for a US-based automotive client. This role requires a strong technology background... 

Insight Global

Dispatcher Job at Insight Global

 ...Job Title: Dispatch Agent Location: Cincinnati, OH 45202 Duration: 12-month recurring contract Pay: $20-$22/hr (more for right candidate) Schedule: Onsite M-F 8-5 Required Skills & Experience: 3+ years of level 2 or 3 Help Desk experience Triaging...