Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Pocketbook Agency

Office Manager for Retail Company Job at Pocketbook Agency

 ...friendly Office Manager for a successful and fast growing e-commerce company based in Hollywood, Los Angeles. You will be the first point of...  ...visibility for key team Partner with People & Culture on new hire prep tasks, including paperwork and building/parking card setup,... 

Tri City Health Partnership

Part-time Hygienist Job at Tri City Health Partnership

 ...Job Title: Part-time Hygienist Organization: Tri City Health Partnership Location: St. Charles, IL Job Type: Part-Time, approximately...  ...environment. Passion for community service and improving public health. Preferred Qualifications: ~ Bilingual Spanish and... 

BAI Capital

Copywriter / Project Coordinator (Aventura, FL) Job at BAI Capital

 ...deadlines. High level of ownership, organization, and accountability. Ability to write clear, natural, and persuasive copy in English. Preferred Qualifications Experience working in a marketing agency or fast-paced marketing team. Familiarity with... 

Pride Health

Fraud Investigator Job at Pride Health

Pride Health is hiring a Special Investigative Unit Investigator for one of its clients in Michigan. This is a 12-week contract with a possible extension, with competitive pay and benefits. This position is remote, but candidates MUST be in Eastern or Central ...

Stoneridge at Centerra

Housekeeper/Laundry Aide Job at Stoneridge at Centerra

 ...Employee Assistance Program Our community is looking for a Housekeeper to join our team. Housekeeper Responsibilities:...  ...Responsible for collecting, cleaning and redistributing the community laundry. Responsible for maintaining the commercial laundry in a...