Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Total Quality Logistics

Entry Level Recruiter-$2500 Sign-on Bonus Job at Total Quality Logistics

 ...relationships with your hiring managers, peers and recruiting leadership What you need: Recruiting experience preferred, but no experience required - we provide paid training and an elite mentoring program Thrive in a metrics-driven environment Experience sourcing... 

Trove Partners

Junior Executive & Personal Assistant (Entry Level) Job at Trove Partners

 ...Job Title: Junior Executive &Personal Assistant(Entry Level) Location: Manhattan (West Chelsea & Midtown) with travel to Bellport Company: Trove Partners Type: Full-Time (Flexible Hours) The Role We are looking for a highly organized, energetic, and discreet... 

Curative Care

Birth to 3 Speech Language Pathologist Job at Curative Care

 ...presentations. Presents to external groups outside of local department Skills & Qualifications: Masters Degree from an accredited Speech Language Pathology program. Must have attained or be eligible for Certificate of Clinical Competence. Bilingual in Spanish is... 

LHH

Freight Forwarder Job at LHH

 ...updates on shipment status and act as a single point of contact. Shipment Management : Track cargo, arrange storage, consolidate freight, and manage inventory during transit. Core Skills & Attributes Strong organizational and problem-solving skills.... 

Prairie Band, LLC

Family Nurse Practitioner - Family & Outpatient Care Job at Prairie Band, LLC

 ...8841), and Prairie Band Health Services for a long-term contract where youll provide full-scope family care in a welcoming outpatient clinic all while enjoying the mountains, rivers, and wide-open landscapes that make Omak unforgettable. If you're looking for meaningful...