Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Blue Star Architectural Glass

Machine Operator Job at Blue Star Architectural Glass

 ...Blue Star Glass Machine Operator Location: Dallas, Texas Blue Star Glass, a leading architectural glass manufacturer headquartered in New Jersey, operates a state-of-the-art, fully automated facility in Dallas, Texas, producing high-performance insulated glass units... 

Ashley | The Wellsville Group

Area Manager Job at Ashley | The Wellsville Group

 ...leader who believes great cultures dont happen by accidenttheyre built through clarity, consistency, and coaching. Our ideal Area Manager develops strong leaders, brings out the best in every team, and uses data and observation to shape winning strategies across their... 

Axiom Professional Solutions

Auto Parts Delivery Driver Job at Axiom Professional Solutions

 ...Immediate Delivery Driver Opportunities Available! Paid Weekly!! Join our team of independent owner operators - you are your own boss....  ...own pickup truck or cargo van delivering wholesale automotive parts from car dealerships to local mechanics and collision centers.... 

Global Connect Technologies

HIL Test Engineer Job at Global Connect Technologies

 ...candidate will have hands-on experience with Hardware-in-the-Loop (HIL) systems and Dspace tools, along with strong debugging and testing skills. Key Responsibilities Work on automotive embedded systems development and testing Develop, execute, and maintain test... 

I3 INFOTEK INC

Embedded Tester / Software Integration Test Engineer Job at I3 INFOTEK INC

 ...Job Title: Embedded Tester / Software Integration Test Engineer Location: Alameda, CA (Onsite Day 1) Experience: 45 Years Employment Type: Contract Work Authorization: USC / GC / GC EAD only Position Overview We are looking for an Embedded...