Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Robert Half

Executive Assistant Job at Robert Half

The ideal candidate will provide top-level assistance for high level executives. They should be well-organized and be comfortable scheduling meetings and responding to emails on the executive's behalf. Lastly, this individual should be able to draft documents and help ...

MAU Workforce Solutions

Flexographic Press Operator Job at MAU Workforce Solutions

 ...Operator, you will set up, operate, and maintain the flexographic printing press to produce high-quality labels and packaging products....  ...Install print cylinders on shaft and in press Fill ink pans, screens, and pumps with prescribed inks Start press, adjusting speed... 

One World Global Services

Spanish:Interpreter Venezuela Job at One World Global Services

 ...Job Title: Remote Interpreter vietnamese to English We are seeking a highly skilled remote interpreter to facilitate communication between Vietnamese and English speakers. This role is crucial in ensuring clear and accurate communication. The ideal candidate must... 

Pyramid Consulting, Inc

Registered Nurse (RN) - Operating Room Circulator Job at Pyramid Consulting, Inc

 ...Immediate need for a talented Registered Nurse (RN) Operating Room Circulator . This is a Fulltime opportunity with long-term potential and is located in Marietta, Georgia (Onsite) . Please review the job description below and contact me ASAP if you are interested... 

The Gill Corporation

Process Engineer Job at The Gill Corporation

 ...assigned manufacturing areas, in concert with the overall technical direction of the site. Plan and lead the incorporation of engineering flow down requirements to ensure on time delivery. Expanded technical competency of processes, materials, and products. Increased...