Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

DermCare Management

Physician Assistant or Nurse Practitioner Job at DermCare Management

 ...8 clinics across the northern Los Angeles area. We are looking for a part or full-time, experienced dermatology Physician Assistant (PA) or Nurse Practitioner (NP) to join our highly collaborative and supportive team. This is an excellent opportunity for a motivated... 

Venture Solar

Solar Sales Operations Job at Venture Solar

 ...Sales Operations Lead Location: Stamford, CT (4050 hours/week) Department: Sales Operations About Venture Solar Venture Solar is on a mission to give homeowners the most enjoyable experience possible when switching to clean energy. We offer solar, EV... 

Kelly Science, Engineering, Technology & Telecom

Mental Health Aide Job at Kelly Science, Engineering, Technology & Telecom

 ...Mental Health Aide Residential Rehabilitation (VA Medical Center) Kelly Government Solutions | Bonham, TX Make a Difference for Veterans...  ...in therapeutic and recreational group activities. Assist with patient intake, orientation, and discharge processes.... 

Steven Douglas Corp

Service Engineer - Automated Machines Job at Steven Douglas Corp

 ...efficient. We are seeking a skilled and versatile Service Engineer with hands-on experience with machine software and...  ...to customers facilities with up to 50% travel to troubleshoot, repair and maintain automated machines and systems, primarily reviewing... 

Rails

Part-Time Sales and Stock Associate - Scottsdale Job at Rails

 ...engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals. The Sales and Stock Associate reports to the Store Manager. Responsibilities: Performance: Support floor coverage, financial targets, visual...