Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Woonsocket Education Department

School Secretary Job at Woonsocket Education Department

School Secretary Location Woonsocket, RI (Downtown area) : Function: The WACTC Office Secretary performs clerical and administrative tasks necessary for the smooth operation of the school that supports interdependent student-centered classrooms that promote discourse... 

Pyramid Consulting, Inc

Registered Nurse (RN) - Medical-Surgical Oncology Job at Pyramid Consulting, Inc

 ...Immediate need for a talented Registered Nurse (RN) - Medical-Surgical Oncology . This is a Fulltime opportunity with long-term potential and is located in Augusta, Georgia(Onsite) . Please review the job description below and contact me ASAP if you are interested... 

Intsel Steel West

Branch Manager Job at Intsel Steel West

 ...The key role of the Branch Manager is to ensure new business development and sales while leveraging the strengths of the overall company...  ...Manager to identify and capture new accounts in both the geographic area and the area of the branch expertise. The Outside Sales... 

LHH

Freight Forwarder Job at LHH

 ...updates on shipment status and act as a single point of contact. Shipment Management : Track cargo, arrange storage, consolidate freight, and manage inventory during transit. Core Skills & Attributes Strong organizational and problem-solving skills.... 

FORTIS Resource Partners

Human Resources Admin Job at FORTIS Resource Partners

 ...Our client is seeking a dynamic Human Resources Admin for a 3-month contract, part-time, 8-16 hours per week, at their Santa Fe Springs location. The working environment is fast-paced, high-volume, and dynamic. Position Responsibilities may include, but are not limited...