Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Sara's Market & Bakery

Grocery Manager Job at Sara's Market & Bakery

 ...Grocery Manager Location: Richardson, TX / Frisco, TX Department: Grocery Reports to: Store Director Overview Saras Mediterranean Market is a family-owned, fast-growing destination known for fresh produce, premium meats, authentic Mediterranean products... 

Outcomes®

Client Support Rep Job at Outcomes®

Job Summary The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from...

Top Level Promotions

Administrative Office Assistant Job- Work from Home Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Remote Online Role About the Job We are seeking motivated individuals in Anchorage...  ..., technology, and Amazon . Flexible scheduling allows part-time or full-time work based on your availability. Job... 

Dexian

Data Entry Clerk Job at Dexian

 ...Seeking an onsite Data Entry Clerk to join a Fortune 500 Financial Services Corporation. The department is a high volume and fast paced line of business. As a Data Entry Clerk, you will be assigned various documentation and administrative tasks daily that will exercise... 

Woodgrain

Truck Driver Job at Woodgrain

 ...Job Description Job Title: NON-CDL Local Truck Driver Division: Distribution Posting Area: Transportation Job Location: Saco, ME Looking for stability? Join Woodgrain! Were growing fast and offering lifetime careers in a supportive work environment...