Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

St. John Knits

Keyholder Job at St. John Knits

 ...functions Ensures accuracy of all POS procedures Understands and performs all POS functions accurately, professionally and within Company guidelines Opens and closes the store - performing all tasks to Company standard and compliance Resolves client issues and... 

Hoover CS

Maintenance Technician Job at Hoover CS

Maintenance Technician Overview The Maintenance Technician is responsible for performing highly diversified duties to install, troubleshoot, repair, and maintain production and facility equipment according to safety, predictive and productive maintenance systems ...

Cargill

Loader - Unloader Job at Cargill

 ...Tuition Reimbursement Employee Discounts A Typical Work Day May Include Operating equipment associated with the loadout and unloading process for bulk materials including trucks and/or rail cars, utilizing scales, pumps, conveyors, and mobile equipment Creating... 

Akkodis

Construction Manager Job at Akkodis

 ...Akkodis is seeking an Associate Network Construction Manager for a 12-Months Contract position with a client located in Edison, NJ Pay Range: $30/hr. - $39/hr. (The rate may be negotiable based on experience, education, geographic location, and other factors.) Job... 

Shred-it

Non-CDL Box Truck Driver Job at Shred-it

 ...Shred-It / WM Healthcare Solutions is Hiring!! Experienced Non-CDL Local Box Truck Driver in Springdale, AR Shred-It is a division of WM (formerly known as Waste Management) an American based global company that offers regulated waste management services in 5 continents...