Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Logenix International

Logistics Coordinator Job at Logenix International

 ...Company Description: Logenix International is a distinguished logistics provider specializing in humanitarian aid, disaster relief, development infrastructure, global health programs, and high-profile U.S. Government-funded projects. Over the past 20 years, Logenix has... 

The Shine Lab LLC

Delivery Driver Job at The Shine Lab LLC

INDEPENDENT CONTRACTOR - DELIVERY DRIVER JOB DESCRIPTION: The Shine Lab LLC is seeking reliable, motivated, and professional Independent Contractor Delivery Drivers to complete local deliveries using their own personal vehicles. This contract-based 1099 position offers...

KM Partners | Affordable Housing Solutions

Director of Development | Affordable Housing & LIHTC Job at KM Partners | Affordable Housing Solutions

 ...We have been retained by the President & CEO of a growing Affordable Housing Development & Consulting firm in Los Angeles. The CEO brings 12+ years of experience in Affordable Housing Development and bachelor's and master's degrees from Ivy League universities. We've... 

Campbell County Health

PATIENT ACCESS CENTER SPECIALIST Job at Campbell County Health

PATIENT ACCESS CENTER SPECIALIST ABOUT CAMPBELL COUNTY HEALTH Campbell County Health (CCH) is more than just a hospitalwe are a comprehensive healthcare system serving northeast Wyoming. Our organization includes Campbell County Memorial Hospital, a 90-bed acute...

Choate Construction Company

Senior Project Manager Job at Choate Construction Company

 ...Manager and Business Development of potential projects with current and potential new Clients. Actively participate in industry related organizations to network and promote the interest of Choate Construction. Has demonstrated the ability to interact with Architect...