Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Windsor Fashions

Creative Producer Job at Windsor Fashions

 ...The Creative Producer plays a key role by leading and managing photo and video productions that define Windsors brand identity and visual storytelling. The Creative Producer oversees creative projects from concept through completion, ensuring that every campaign and shoot... 

24 Seven Talent

Customer Service Manager Job at 24 Seven Talent

 ...Customer Service Manager Full-Time | On-Site (Huntington Park, CA 90255) Salary: Up to $100K annually We are a high-end womens contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide... 

ResourceOne International

Assistant Dean of Nursing Job at ResourceOne International

 ...Overview Assistant Dean of Nursing Salary 120K-140K We are seeking a driven and experienced individual to join our team as the Assistant Dean of Nursing. This role is pivotal in supporting the Dean in the oversight of instructional and management duties associated... 

Bighorn Firearms

Shipping and Receiving Associate Job at Bighorn Firearms

*Apply in person at Bighorn Firearms 2175 S Jasmine St. Suite 105, Denver, CO 80222 Business Hours: Tue-Fri 11am-6pm; Sat 10am-5pm Shipping & Receiving Associate Bighorn Firearms Denver, CO Bighorn Firearms is a premium firearms retailer in Denver known... 

Aspire Systems

SFCC Technical Lead Job at Aspire Systems

 ...approaches, and ensure scalability and performance. Coordinate with offshore teams by assigning tasks, tracking progress, and ensuring on-...  ...position, subject to applicable eligibility requirements: ~ Medical / Life Insurance ~ Paid holidays ~ FSA & HSA ~ Commuter...