Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

CCR Creative consulting resources LLC

Warehouse Associate / Forklift Operator Job at CCR Creative consulting resources LLC

 ...Position Overview: We are seeking a highly motivated Warehouse Associate / Forklift Operator to join our team. The ideal candidate will split their time between operating a forklift (40%) and handling general warehouse responsibilities (60%). This role requires hands... 

Bernard Nickels & Associates

Salesforce Developer Job at Bernard Nickels & Associates

 ...Salesforce Engineer Job Description Position Summary Design, build, and optimize Salesforce solutions for sales, commercial operations...  ...: Administrator, Platform App Builder, Platform Developer I. ~ Salesforce Platform Developer II certification (strongly... 

Boyd Gaming

SPA ATTENDANT Job at Boyd Gaming

Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue ...

Tower Imaging Medical Group Inc.

Full Charge Bookkeeper Job at Tower Imaging Medical Group Inc.

 ...Full Charge Bookkeeper/Staff Accountant Job Description Position Summary: This role supports the finance team in maintaining accurate financial records and performing general accounting functions and payroll . This position will also provide light HR administration... 

Private law Firm (Advocate & Consultancies)

Legal Assistant (Family Law) Job at Private law Firm (Advocate & Consultancies)

Executive Legal Assistant Matrimonial & Family Law Brooklyn, NY | $60K$100K | Comprehensive Benefits Join a distinguished New York firm of 115+ attorneys known for its discretion, excellence, and sophisticated advocacy. Our Matrimonial and Family Law Practice...