Parts Manager Job at TalentPartners, Syracuse, NY

dCs2eHZjZGh1a2RTMUhyMWl6aW5CK1Rt
  • TalentPartners
  • Syracuse, NY

Job Description

Parts Manager - Job Description

Overview:

The Parts Manager leads the Aftermarket Parts and Sales Team to meet and exceed business goals. This role focuses on managing customer service, parts operations, and driving growth in aftermarket parts sales, while maintaining high service standards. Reporting to the Director of Aftermarket Operations, the Parts Manager ensures efficient order processing, pricing, and customer support.

Key Responsibilities:

  • Pricing & Marketing: Manage parts pricing updates and marketing strategies.
  • Online Sales: Oversee e-commerce operations and drive sales growth.
  • Quality Standards: Maintain ISO processes, documentation, and quality policies.
  • Customer Support: Address issues with parts and equipment installations.
  • Parts Sales Operations: Lead pricing updates, sales processes, and customer interactions.
  • Shipping Coordination: Ensure timely shipping of parts orders.
  • Customer Management: Maintain accounts, set discounts, and assist with payments.
  • Team Leadership: Set goals, provide mentorship, and conduct performance reviews.
  • Data Analysis: Analyze trends and provide actionable recommendations.
  • Problem-Solving: Develop solutions to customer and operational challenges.
  • Collaboration: Work with sales and service teams to identify and meet parts needs.
  • Reporting: Manage documentation, invoicing, and performance tracking.

Qualifications:

  • Education & Experience: Associate's degree and 5–10 years of experience in industrial equipment sales and service. Experience in inventory control and team management is a plus.
  • Skills:
  • Proficiency in Excel (Pivot Tables, Power Pivot) for data analysis.
  • Strong written and verbal communication skills.
  • Ability to solve problems and adapt to new situations.
  • Experience handling customer accounts and resolving complaints effectively.
  • Knowledge: Familiarity with project management and negotiation techniques.

This position offers the opportunity to lead a team, drive growth, and ensure exceptional customer service in the aftermarket parts industry.

Job Tags

Similar Jobs

Cyrus

Production Assistant Job at Cyrus

Job Title: Production Assistant Location: New York, NY Company: Cyrus Knits Job Description: We are seeking a detail-oriented and highly organized Apparel Production Assistant to join our dynamic team. The ideal candidate has a passion for the fashion ...

Pop-Up Talent

Administrative Assistant Job at Pop-Up Talent

 ...Administrative Assistant Staten Island, NY 10309~ Pay: $20-22/hr. We pride ourselves on being an organization that embraces differences, encourages the sharing of ideas, and thinks being successful should be both challenging and enjoyable. Our 6 tri-state branch... 

Wisdom Teeth Guys

Recruiter Job at Wisdom Teeth Guys

$20-$22 per hour. Job description Wisdom Teeth Guys is looking for a Recruiter to recruit for multiple departments. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance. This is a ...

Elford Asset Management

Social Media & Marketing Coordinator Job at Elford Asset Management

 ...multiple community pages and projects at once. ~ Creative eye for photography, video, and visual storytelling. ~ Experience with Adobe Creative Suite, Canva, & Vimeo required. ~ Video editing skills are essential. ~ Familiarity with Entrata Software and ILSs (... 

Sundance Construction Company

Traveling Construction Superintendent - Commercial Construction Job at Sundance Construction Company

 ...Construction Superintendent Houston, TX (traveling) Company Overview Sundance Construction Company, established in 1982, is a family-owned, generational full-service general contracting and construction management firm serving Texas and surrounding states. We specialize...