Position Summary
Maruwa America Corp. is seeking a bilingual Sales Assistant to support our sales team. This role is responsible for processing purchase orders (POs), managing shipment coordination, and handling customer communication. While customers are 100% based in the U.S. (English communication), frequent interaction with our Japan headquarters and factories (mainly via email in Japanese) is also required. The ideal candidate is detail-oriented, organized, and comfortable working in both English and Japanese.
Key responsibilities:
-Process and manage purchase orders (POs) received by the sales team.
-Coordinate shipment processing and related documentation.
-Communicate with customers regarding PO and shipment status, accounts receivable, and related matters (primarily in English).
-Communicate with Japanese headquarters and factories regarding orders, shipments, and other operational issues (primarily in Japanese, via email).
-Use OMS (Order Management System) for processing and tracking.
-Handle transactions and data input through customer portals as needed.
-Support sales reporting and data management using Excel, Word, and other Microsoft Office tools.
-Assist with Salesforce operations (experience preferred).
-Provide administrative support for various ad-hoc tasks as required.
Required Qualifications:
-Language Skills: Business-level proficiency in both English and Japanese (reading, writing, and email correspondence required).
-Technical Skills: Proficiency in Microsoft Excel and Word (mandatory).
-Experience with OMS or similar order management systems preferred.
-Salesforce experience a plus.
-Strong organizational skills, attention to detail, and ability to manage multiple tasks.
-Excellent written and verbal communication skills.
-Prior experience in inside sales, customer support, or sales assistant roles preferred.
Employer Information:
Company name: Maruwa America Corporation
Form of employment: Full-Time, Santa Ana office
Work Hours & Schedule:
-Standard workday : 7.5 hours per day.
-Flexible start time: between 7:30 AM and 9:30 AM in 30-minute increments.
-Hybrid schedule: 2–3 days per week in office, remaining days remote.
Compensation & Benefits
-Starting wage: $22+/hour (Negotiable, based on experience)
-Probation period: None.
-Paid Time Off (PTO): 10 days in the first year.
-Benefits: Medical, Dental, Vision insurance effective from the first day of the month following hire date.
-401(k): Eligibility begins after 6 months of employment.
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