Job Description

8117 - Dallas Technology Hub - 5830 Granite Parkway, Plano, Texas, 75024 CarMax, the way your career should be! The CarMax Sr. EUC Analyst is responsible for identifying, analyzing and repairing End User computing problems involving end user equipment and software packages. The position acts as a consultant with the end users to identify and recommend hardware and software solutions. If you are looking to join a collaborative team where you can create innovative solutions that provide value to our business, your job search ends here. CarMax is seeking a Sr. EUC Analyst who will be responsible for supporting customer solutions. This process includes continuous delivery, optimization, monitoring, Infrastructure support, and implementation. As a member of the team, you will work alongside call center teams to ensure site reliability. The Day to Day: Provide technical expertise to resolve computer software, hardware, and peripheral equipment problems Assist with the administration of computer security policies and vulnerability checks using established policies and procedures Maintains and updates helpdesk tickets, move-add-change-requests, and daily reports Perform end user move-add-change requests Provide and coordinate warranty and non-warranty technical assistance for hardware and software for 3rd party vendor repair and follow-up Assist with the implementation of tactical projects and software releases using predefined project methodologies Position Requirements-What we are really looking for: Influences the work of others to drive medium and large projects to successful completion through effective project management, customer interaction and IT coordination Responsible for mentoring others in best practices, procedures and concepts Drives through obstacles and time constraints to successfully deliver tasks to completion Can effectively manage multiple projects and provide daily status reports Delivers solutions through building consensus in both business and technical perspectives Strong teamwork skills, ability to learn quickly, excellent written and spoken communication. Ability to use a wide variety of open source technologies and cloud services Experience implementing and maintaining highly secure infrastructure solutions. Experience with multiple hardware\software platforms ~ Windows 10 ~ Microsoft Office 365 ~ Support of IP Phones ~ Support of Network and Wireless Infrastructure ~ Education and/or Experience: ~6+ years of experience within the IT industry ~2+ years degree in IT related course of study ~6+ years of experience in Windows Operating Systems, Windows 7 or newer system, IP based networks, Microsoft Office products and peripheral equipment (printers, scanners) Work Location and Arrangement : This role will be based out of the Plano Technology Hub and have an on-site work arrangement. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

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Full time,

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