Job Description

Are you a dynamic leader with a passion for aesthetics, guest experience, and team development? Do you thrive in a fast-paced environment where beauty meets business? If so, we want you to lead our Pittsford studio to the next level!

Chapter Aesthetic Studio is a medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody.

We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.

As a reflection of our growth, we have an opportunity to join the team as a Studio Manager.

The Studio Manager is an integral role that plans and directs the day-to-day operations of their assigned studio. This person manages and supports consultative sales; develops strategies to improve customer service, drive studio sales, and increase profitability. They also ensure client needs are met, complaints are resolved, and service is delivered according to the brand standard. The Studio Manager coaches team members to optimal performance, recruits additional team members and resolves issues as needed. As the primary point of communication for the team, this position requires high attention to detail, strong communication, and organization. This position has direct supervision of the non-clinical team.

Essential Responsibilities:

• Deliver sales performance and business volume to meet studio goals.
• Attains comprehensive knowledge of all product and service offerings.
• Communicate, implement, enforce, and comply with all Chapter policies and procedures both individually and at the studio level.
• Responsible for the overall daily management and supervision of employees including but not limited to personnel files, performance reviews and coaching, recruiting and selection, and training.
• Resolves all client satisfaction issues, incident reports, or identified concerns; escalates to Operations Director as necessary.
• Responsible for inventory activities including purchasing, merchandising, stocking, and tracking supplies.
• Manages the studio financial health and activities including daily deposits, budgeting, revenue projections, and cost of goods control.
• Plans and facilitates clinic daily huddles, team meetings, on-site trainings, and events.
• Manages facility standards and maintenance including exterior and interior upkeep, safety, and cleaning.
• Serves as brand ambassador, community outreach as appropriate. Ensuring involvement in local community – managing reputation as a “good neighbor”. Gatekeeper of culture, creating a cohesive team who demonstrate our purpose and values.
• Manages individuals in meeting performance objectives, sales and development goals.
• Maintains relationships with all current clients.
• Conveys organizational changes and company messages in a timely and positive manner.
• Manages scheduling and coverage of the studio.
• Fill in for Treatment Plan Coordinator as needed (answering phones, scheduling etc.).
• Exhibit professionalism and behaviors reflective of a leader.
• Contributes to building positive team morale and recognize accomplishments.
• Maintains confidentiality and HIPAA compliance.
• Able to deal with frequent change, delays, or unexpected events.

Minimum Education and Experience:

• Education level: Bachelor’s Degree preferred; Successful sales experience may be substituted for academic credential.
• Job Related/Industry Experience: A minimum of two (2) years managerial experience; inventory management is preferred.
• Proven track record of exceeding annual revenue and profit targets
• Extensive and successful commitment to exceeding customer expectations.
• Effective leadership skills including multi-tasking, prioritizing, and goal setting/management.
• Employee engagement to ensure staff and operational success.
• Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport.
• Must maintain a high attention to detail.
• Knowledge of modern office procedures and methods including telephone communications, computer systems, and record keeping.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems.

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