Job Description

Frank Darling is an online fine jewelry brand making custom engagement rings more accessible than ever before. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for a Studio Manager to run our Boston studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional that thrives in a fast-paced, hands-on environment with strong interpersonal skills. Management experience is a must, along with 4+ years of fine jewelry sales experience with both lab-grown and natural diamonds, as well as a strong innate sense of style and flawless communication and organization skills.

Key Duties and Responsibilities:

• Open and close the studio
• Own and manage studio KPIs
• Liaise with NYC team gemology and sales team to ensure all stones are on hand for appointments
• Organize and return weekly diamond shipments
• Run hiring process and manage team schedule
• Guide and educate the bespoke design team on diamonds, settings and sales tactics
• Responsible for overall studio performance and monthly benchmarks
• Respond quickly to inbound phone calls, chats, and emails.
• Guide clients through the process of choosing a stone, and finalizing the ring purchase.
• Confidently provide feedback on diamonds clients select from our website.
• Confidently provide real-time diamond recommendations while chatting over the phone or website.
• Advise clients on the 4Cs of diamonds
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and moissanite
• Advise clients on all aspects of ring selection from prong thickness, to band thickness, setting style and wedding band selection
• Empower clients to feel confident in their once in a lifetime purchase
• Meet sales goals and close sales efficiently
• Show diamonds over video chat and in person and articulate the differences between different options
• Work with the house gemologist to source, select and present diamonds
• Maintain and nurture client relationships as the main point of contact for all sales
• Maintain showroom appearance and order supplies as needed
• Point of contact for the building manager if any issues arise

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends
• Keep eye for detail and high level of empathy and professionalism
• Ability to work proactively and think creatively in order to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once
• 1-2 years sales experience
• 3+ years of Management experience + leading a team
• Extremely detail oriented
• Excellent communication skills
• GIA Degree a plus!
• Adobe Illustrator experience a plus
• Proficient in Google sheets/Excel

Job Details:

• Full time on site role located in Boston
• Office hours are 10AM to 6PM
• Available schedules: Thursday - Monday

Benefits:

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
• 401k. Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge
• Performance Based Bonuses. Monthly bonus for achieving sales targets
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.

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