Job Description

We’re looking for a full time, Technology Systems Specialist to join our small but mighty tech team in Ann Arbor, Michigan. This hybrid role is perfect for someone who is experienced, resourceful, and enjoys making technology work smoothly for others. You’ll combine strong technical know-how with clear, supportive communication, helping staff, students, and families feel confident using Clonlara’s tools and systems. Collaboration, initiative, and a genuine interest in improving how people experience technology are at the heart of this role.

Each day brings a variety of troubleshooting, ticket requests, and technology projects that keep our global community connected and supported. You’ll play an important part in improving processes, enhancing systems, and ensuring our technology environment runs efficiently. If you enjoy solving problems and creating solutions that make a real difference, you’ll feel right at home here.

About Us

We’re a global homeschool-based hybrid school with our roots in Ann Arbor. Our students, families, and staff span time zones and cultures, so we’re looking for someone who’s comfortable working across differences, staying flexible, and jumping in wherever needed. You don’t need to know everything, but you do need to be someone who learns quickly, adapts easily, and follows through with care and attention to detail.

At Clonlara, we cultivate a joyful Culture of Trust built on teamwork, adaptability, generosity, and shared purpose. Grounded in our core values, we grow together in a supportive, mission-driven environment that embraces change and inspires lifelong learning.

If that sounds like your kind of role, we’d love to hear from you!

EXAMPLES OF CORE RESPONSIBILITIES

• Manage and resolve the majority of help desk tickets, ensuring timely support for staff, students, and families.
• Troubleshoot hardware, software, and user issues, including Microsoft 365 applications (Outlook, Teams, OneDrive).
• Prepare, configure, and maintain Clonlara-owned devices such as laptops, phones, and peripherals, ensuring proper setup, deployment, and shipping when required.
• Coordinate warranty claims, repairs, and vendor relationships for supported hardware.
• Configure and administer the ticketing system, including categories, workflows, and reporting.
• Support the rollout and administration of smaller SaaS tools (conference software, form replacements, etc.).
• Document recurring issues and maintain user-facing guides and training documentation.
• Assist with projects such as vendor research, equipment quotes, and technology rollouts.
• Attend departmental, staff, and vendor meetings as required.
• Maintain awareness of overall technology policies and goals.

QUALIFICATIONS

The ideal candidate will have an associate or bachelor’s degree (preferred) and at least five (5) years of professional technology support experience, or an equivalent combination of education and hands-on experience sufficient to perform the essential duties of the job. The candidate will also demonstrate the following:

• Strong knowledge of hardware and software troubleshooting across Windows, Mac, and mobile devices.
• Experience configuring and maintaining a ticketing system.
• Hands-on experience imaging, configuring, and deploying laptops, phones, and accessories.
• Ability to coordinate with vendors for warranty claims, repairs, and troubleshooting.
• Working knowledge of Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Excellent communication skills with the ability to work both independently and as part of a team.
• Strong time management and organizational skills, with the ability to prioritize and follow through.
• Ability to maintain confidentiality and professionalism in all interactions.

HOURS AND PLACE OF EMPLOYMENT

The Technology Systems Specialist is a hybrid full-time position. Regular work hours are between 8:00 a.m. and 5:00 p.m., Monday through Friday. Regular onsite work will be required at Clonlara Schools’s Ann Arbor location.

Hours and work location will be determined by mutual agreement between the employee and Technology Manager.

How to Apply

Attach a cover letter (required) to the first page of your resume in PDF or MS Word format and submit. Please be sure to

• Use your cover letter to address how your prior experience aligns with the requirements for this position.
• Share any relevant examples of your work, if available.

Job Tags

Similar Jobs