Job Description

Job Title: UX Researcher

Location: Chicago, Illinois

Job Type: W2 Contract, Full-time

Schedule: Hybrid

Pay: $108-$115 / hour

RESPONSIBILITIES:

• Providing a perspective on opportunities for conducting research based on product and corporate strategy, as well as societal, cultural, and market trends and shifts.
• Working with domain teams to set timelines and determine resources.
• Developing learning goals, choosing and/or creating research methods and activities (both qual and quant), recruiting participants, writing discussion guides, and collaborating with designers to create stimulus.
• Running research sessions using appropriate methods based on learning objectives, and ensuring that research sessions are timely, engaging, productive, fruitful, and occasionally unexpected.
• Making sense of the raw data captured in research and turning it into deep, meaningful, actionable insights and recommendations that drive product strategy and roadmaps, while balancing the realities of the business and operations.
• Helping to develop and share presentations, workshops, and other mediums to communicate research findings and recommendations to partners and stakeholders.
• Collaborate closely with other researchers, designers, and cross-functional partners.
• Identifying opportunities for research to learn more about users, their behaviors, needs, and desires.
• Being a trusted partner and point of contact for research and research-related activities to members of the design team, cross functional partners, and beyond.
• Engaging in design critiques within and outside your product area, providing perspectives rooted in customer insights.
• Participating in productive and engaging research and design workshops with peers, partners, and stakeholders from across the organization.
• Proposing, trying, and implementing new ways of working (tools, processes, activities, etc.)
• Suggesting sources of learning and inspiration including articles, books, podcasts, movies, field trips, and other experiences.

REQUIREMENTS:

• 2-5 years of relevant professional experience
• Direct experience conducting design research across different types of methodologies (exploratory, generative, evaluative, qualitative, quantitative)
• Experience collaborating with multidisciplinary teams and cross-functional peers / stakeholders (e.g., product managers, designers, engineers, marketing, and other insights teams)
• Ability to think strategically regarding the application of data and research
• An understanding and appreciation for the accurate application of data and metrics in Design Research
• Strong communications skills: in particular, the ability to clearly communicate key insights and recommendations to business partners through well-crafted narratives, frameworks, evidence from users, and visions of future user experiences that balance business and tech realities with creative long-term aspirations

Benefits: 80 hours paid time off, paid holidays, medical insurance contributions, dental vision and our 401k retirement savings plan

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