Job Description

MetroTech Automotive is looking for a Warranty Claims Administrator to join our team. For over 35 years MetroTech has been providing dealerships with products and services, including car care products, detailing services and F&I income development. We manufacture the First Place Finish car care system which is sold by dealerships across the U.S.

Responsibilities

• Evaluate Automotive Car Care claims to determine exposure, liability and damages.
• Answer incoming claim calls concerning warranty coverage and claim issues from customers and dealerships.
• Manage and respond to emails in our NetSuite Case portal.
• Prepare necessary forms and gather documentation for all valid claims.
• Communicate internally with management regarding the status of Goodwill claims.
• Make strategic recommendations for scope of coverages and any changes in compliance language.
• Maintain information on various platforms (primarily Excel spreadsheets) for reporting purposes.
• Perform miscellaneous administrative job duties as required.

Requirements & Qualifications

• College Degree preferred
• Experience in processing warranty claims
• Strong communication and interpersonal skills desired
• Able to handle a high volume of phone calls and emails
• Experience with Oracle NetSuite preferred

Please email your resume for consideration: careers@metrotechauto.com

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

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