Job Description

Reports to: Senior Director, Sales Operations

Location: Plymouth Meeting, PA (Hybrid)

Position Summary:

Reporting to the Senior Director of Sales Operations, the Associate Director of Sales Operations Reporting & Analytics will lead the transformation of sales data into strategic insights, with a strong focus on analyzing performance trends and identifying opportunities across various geographies (e.g., areas, regions, territories). By delivering timely, accurate, and forward-looking analytics, this role will equip sales leadership with the intelligence needed to make high-impact decisions and drive commercial growth. The Associate Director will also oversee the design and execution of territory-level incentive compensation plans, ensuring alignment with business objectives while enhancing the motivation and accountability of the salesforce.

The individual in this role must exercise sound judgment and ensure integrity and compliance with all policies and the Code of Conduct.

Specific Duties:

• Oversee the design, execution, and governance of incentive compensation plans, including accurate reporting, payout calculations, and timely distribution. Ensure alignment with corporate goals and compliance standards.
• Serve as the escalation point for field inquiries related to reporting, compensation, and analytics. Drive prompt and effective resolution through cross-functional collaboration and data validation.
• Analyze sales performance trends across territories to identify growth opportunities and areas for improvement. Deliver timely, accurate, and forward-looking analytics that provide actionable insights, enabling sales leadership to make informed, high-impact decisions that drive commercial success.
• Design and deliver standard and ad hoc reports leveraging field activity data, trade sales data, and syndicated data sources (e.g., IQVIA, Symphony) in partnership with Business Operations. Continuously improving reporting processes and tools to support transparency and engagement.
• Contribute to and lead key Sales Operations initiatives that drive commercial excellence.
• Collaborate closely with National Sales Directors and first-line sales managers and their teams to support operational execution, performance tracking, and strategic planning.
• Develop and deliver onboarding and ongoing training focused on Sales Operations tools and reporting platforms.
• Collaborate effectively across all cross-functional teams.

Skills:

• Essential: Advanced Excel and PowerPoint skills.
• Preferred: Working knowledge of Salesforce.com, SQL, AWS, Tableau, Power BI, and Qlik.
• Strong organizational, communication, presentation, and planning skills.
• Strong self-awareness, work ethics, problem-solving skills, commitment to excellence, and openness to feedback.
• Strong ethical behavior and commitment to compliance.
• Ability to thrive in a dynamic, accountable start-up environment.
• Strong attention to detail and follow-through.
• Self-starter. Proactive in nature, actively participates, and self-motivated.

Education/Experience:

• Bachelor's degree required, advanced business degree a plus.
• 7+ years of pharmaceutical Sales Operations experience.
• Demonstrated ability to analyze data, identify operational needs, and implement improvements.
• Experience managing Incentive Compensation, Reporting and Analytics, Targeting, and Call Planning.
• Experience with pharmaceutical syndicated data (i.e., IQVIA, Symphony Health, Specialty Pharmacies, Specialty Distributors).
• Experience in a start-up environment is a plus

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