Job Description

About the Company

My name is Neelam, and I represent US Tech Solutions. US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website.

About the Role

Title: Contact Center Spec 1

Location: 301 N Washington Ave, Dallas, TX 75246 (Remote)

Duration: Temp to perm- yes (3 - 6 months contract then potential to convert FTE)

Onsite for first 2 weeks and then remote

7 openings with different shift timings Between 7 AM to 7 PM (8 hours shifts)

Manager note: looking for customer service experience; call center preferred; no short tenures on resume.

Responsibilities

• Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.
• Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
• Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
• Verifies insurance coverage or determines patient self-pay responsibility and provides cost information.
• Schedules an appointment for the patient or family member with a financial counselor if appropriate.
• Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines.
• Interprets physician orders to schedule appointments and ancillary tests.

Qualifications

Education details

Required Skills

• Customer Service
• Typing
• Computer knowledge
• Call Center experience needed
• Medical Terminology a plus

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Neelam

Email: neelam.v@ustechsolutionsinc.com

Internal Id: # 25-36669

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