Job Title: Contact center specialist
Work Location : Atlanta, GA / Minneapolis, MN
Job Description :
We are seeking a senior-level resource with deep expertise in contact center technologies, focusing on driving productivity, innovation, and complete business outcomes. The ideal candidate should have a strong technical and architectural background in:
Key Responsibilities:
Candidate should be able to architect, recommend, and implement solutions that enhance efficiency while reducing call handle times and improving overall agent productivity.
Skills
Mandatory Skills : Amazon Connect, Node.js
Good to Have Skills : React
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