Customer Success Specialist Job at Encore Insurance, Houston, TX

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  • Encore Insurance
  • Houston, TX

Job Description

Company Description

Encore Insurance is an employee benefits brokerage firm focused on partnering with organizations of all sizes to tailor benefit programs and provide HR technology solutions. The company prioritizes innovation and technology to stay ahead of benefit trends and offer competitive packages to clients' employees.

Role Description

This is a full-time hybrid role for a Customer Success Specialist at Encore Insurance located in Houston, TX, with the opportunity for some remote work. The role involves day-to-day tasks such as ensuring customer satisfaction, providing analytical support, offering customer support, maintaining effective communication with clients, and delivering exceptional customer service.

Qualifications
  • Customer Satisfaction and Customer Support skills
  • Analytical Skills
  • Strong Communication skills
  • Experience in Customer Service
  • Excellent problem-solving abilities
  • Ability to work effectively in a hybrid environment
  • Experience with HR technology solutions is a plus
  • Bachelor's degree in Business Administration or related field

Job Tags

Full time, Remote job,

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