Encore Insurance is an employee benefits brokerage firm focused on partnering with organizations of all sizes to tailor benefit programs and provide HR technology solutions. The company prioritizes innovation and technology to stay ahead of benefit trends and offer competitive packages to clients' employees.
This is a full-time hybrid role for a Customer Success Specialist at Encore Insurance located in Houston, TX, with the opportunity for some remote work. The role involves day-to-day tasks such as ensuring customer satisfaction, providing analytical support, offering customer support, maintaining effective communication with clients, and delivering exceptional customer service.
Job Summary The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from...
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