Job Description

About Our Firm

Crow Estate Planning & Probate, PLC is a reputable and fast-growing estate planning law firm with offices in Clarksville, TN, Nashville, TN, Springfield, TN, and Hopkinsville, KY. Our mission is to provide our clients with exceptional legal services in the areas of estate planning, probate, conservatorships, and business planning. We currently have 18 employees, including 8 attorneys.

About the Position

In short, this position requires you to ensure that the client is informed, guided, and feels cared for and valued. You would be the front lines for clients contacting the firm. This position is more than a typical receptionist who answers and forwards calls. Your goal would be to listen to the client’s inquiry, provide them guidance on certain legal processes, and learn about the client's background, family, and preferences to provide them a world class experience. You would also be responsible for assisting paralegals in various tasks and errands, outlined in full detail below.

NOTE: Because this is a receptionist position, please be aware of how well you communicate is a determinative factor in hiring for this position.

Responsibilities for this Position

Client Interaction and Support:

• Serve as the first point of contact for clients visiting or calling the firm, setting a positive and professional tone for their experience.
• Listen attentively to client inquiries and concerns, providing initial guidance on legal processes and what they can expect when working with our firm.
• Gather and record key information about clients, including their background, family details, preferences, and any specific needs or concerns, to personalize their experience with the firm.
• Maintain confidentiality and sensitivity when handling client information and communications.
• Assist in scheduling appointments and managing calendars for attorneys to ensure efficient workflow and client satisfaction.

Administrative Support:

• Prepare and organize legal documents for client meetings and signings, ensuring accuracy and completeness.
• Support paralegals and attorneys with filing documents with courts, including coordinating the delivery and retrieval of legal documents as required.
• Perform general office duties, such as handling mail, processing client payments, scanning, photocopying, and maintaining a clean and welcoming reception area.

Legal Process Assistance:

• Provide basic information to clients about the legal processes relevant to their cases
• Assist with the collection and preparation of preliminary documentation and information needed for client cases.
• Accompany or represent the firm in running errands to courts, the post office, and the Register of Deeds as needed for case preparation and document filing.

Client Relationship Management:

• Utilize the firm’s client relationship management system to track client interactions, preferences, and feedback to continually enhance the client experience.
• Follow up with clients as needed to collect additional information, confirm appointments, or provide updates on their cases, ensuring a seamless communication flow.

Desired Attributes

Friendly and outgoing demeanor:

• Candidate should be friendly and engaging with clients making them feel welcome and supported throughout their experience with the firm.

High work ethic:

• We have a very busy office and this position in particular can be demanding at times. The candidate should be able to work hard to achieve goals and keep up in a fast paced environment.

Lifelong learner :

• The candidate should always be curious and always try to learn something new to improve themselves.

Integrity and ethical behavior :

• The candidate should demonstrate high ethical standards and professionalism in all aspects of their work, and be able to represent the firm in a manner that aligns with its values and mission.

Sense of humor :

• Candidate should enjoy laughing and have a work hard/play hard mentality.

Self-Starter :

• Candidates should be independent and not require constant prodding or oversight.

Excellent communication skills :

• The candidate must be able to communicate effectively both in writing and verbally.

Attention to detail :

• The candidate should possess a keen eye for detail, ensuring that all information obtained from clients is accurate

Results-oriented mindset :

• The candidate should be focused on achieving measurable results and consistently push themselves to improve and do better.

Collaborative spirit :

• The candidate should be a team player who is able to work effectively clients, staff, attorneys, and the administrative team to achieve shared goals.

Proficient in Microsoft Word, Excel, Outlook, and Adobe:

• The candidate should be able to do most functions on these platforms as we use them on a regular basis in the firm.

Qualifications

• High school diploma is necessary but an Associates or Bachelor's Degree is preferred.
• Experience as a legal secretary, legal assistant, or paralegal is preferred but not required
• Must be Notary Public (or willing to be one)

Our Core Values :

• We treat one another as we would want to be treated ourselves.
• We prioritize continuous learning, understanding that it is an essential element of success in the ever-evolving legal landscape as well as personal development.
• We highly value open debate, acknowledging that all perspectives are instrumental in forging the best path forward.
• Our workplace is characterized by an atmosphere of camaraderie and laughter, which fuels a harmonious and productive work environment.
• We maintain that ego should never overshadow the importance of teamwork and the shared objective of serving our clients.
• Character and integrity are fundamental components of a successful law practice.

Compensation

We offer competitive salaries and desire candidates that are looking for long term employment and the ability to grow with the firm.

• Salaried position with compensation based upon experience level
• Vacation time is accrued
• 7 paid sick days
• Paid holidays
• Health insurance
• Short term disability
• Long term disability
• Life insurance
• We offer dental, vision, and critical illness insurance, but we do not offer compensation for those currently
• Retirement plan with 3% matching by employer after one year of employment

Job Type: Full-time

Pay: $40,000.00 - $49,000.00 per year

Schedule:

• Monday to Friday, 8 to 5

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