Job Description

DBG HEALTH PURPOSE

Our vision at DBG Health is to enhance the health and well-being of all patients and consumers, by providing affordable access to health, wellness, and beauty products that improve the quality of their lives.

DBG HEALTH VALUES

All employees are expected to demonstrate the DBG Health PACT Values of Pioneering, Accountability, Collaboration and Tenacity when carrying out the accountabilities and responsibilities of their role. Further details about DBG Health PACT Values and Behaviors can be found on People Hub.

PURPOSE

Working closely with the regional office teams, the Support & Operations Specialist will be responsible for contributing to the global technology operations framework.

Engaging with both internal and external stakeholders they will be responsible for the day-to-day monitoring and maintenance of integrations, ERP (Netsuite) and associated business systems. They will work with DBG’s global Support & Operations Lead to improve platform stability and continuously look for opportunities to improve current systems processes & performance.

The will work towards developing and building the knowledge of all technology and business users to increase both the adoption of platforms, their ability to self-serve and provide support where practical.

The ideal candidate will have a strong background in ERP (Netsuite) and middleware technologies, excellent problem-solving skills, and a passion for driving improvements in fast-paced, data-driven environments.

The position is based in New York, NY.

Role & Responsibilities:

• Act as the first point of contact for ERP and associated enterprise systems issues within the region.
• Monitor daily system operations, integrations, and data flows to ensure stability and performance.
• Troubleshoot and resolve ERP, integration, and transaction issues, escalating where required.
• Support onboarding and training of new business users on systems and processes.
• Assist in testing and validating new system changes, integrations, and upgrades.
• Collaborate with the global Support & Operations Lead to improve system performance and reliability.
• Identify opportunities for automation and process improvement.
• Document and maintain operational runbooks and troubleshooting guides.
• Partner with internal stakeholders and vendors to ensure integrations (e.g., API, EDI) run smoothly.
• Provide ongoing feedback to enhance platform functionality and user experience.

Skills & Experience:

• 5+ years of hands-on experience with Netsuite ERP and middleware integration technologies
• Strong understanding of finance and supply chain processes.
• Experience working with API and EDI integrations.
• Proficiency with Microsoft Office and data management tools.
• Demonstrated ability to manage multiple tasks, projects, and priorities in dynamic environments.
• Strong communication skills and ability to collaborate effectively across teams.
• Experience in FMCG or retail environments preferred.
• Bachelor’s degree in Information Systems, Business Systems, or a related field.

Benefits & Perks:

We offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.

• Competitive salary, bonus, 401k match up to 4%
• Health insurance premium covered at 50%
• A values-driven business fostering a supportive and friendly team culture
• The ability to work autonomously, empowering you to drive your own success
• Opportunities to grow your career globally across all divisions within DBG Health – including Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group, and Axe Health Services – offer exciting prospects for advancing in their expanding markets

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.

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